Refund and Returns Policy

What we can accept

Goods should reach us unused, in original packaging, with all included parts present and any seal intact.

• Hair accessories are personal items. Only unopened packs with the seal intact can be returned.
• Wax sticks and styling products cannot be returned once opened, in line with normal practice for cosmetics.
• Faulty goods are covered regardless of whether a pack has been opened – contact us with a photograph.

Starting a return

1. Email care@monacostyle.shop to request a return. We respond with authorisation and instructions within two business days of the request.
2. Pack the item in its original packaging, with the authorisation reference enclosed, and post it to the address we give you.
3. We meet the return postage when the problem is ours. For a change of mind, the cost of return is yours.
4. The refund reaches your original payment method within five business days of us receiving and inspecting the return. Shipping paid on the order is not refunded for a change of mind.

Faulty or incorrect goods

Where an item is faulty we cover everything: return postage, the item and the original delivery charge.

Exchanges

We do not process exchanges as a single transaction. Return the original item for a refund and place a new order for the replacement; that way the second item is reserved from stock immediately rather than waiting on the first parcel reaching us.