Cancellation Policy

Cancellation applies to orders not yet despatched. Despatched orders are handled as returns.

Before despatch

Cancel outright. Nothing is charged and the full amount is returned.

After despatch

The order becomes a return. See the Refund and Returns Policy.

How to cancel

Use care@monacostyle.shop for cancellations; +1 212-532-5871 is available during Monday – Thursday, 9:30 AM – 5:00 PM (ET). Friday, 10:30 AM – 3:00 PM. Saturday and Sunday, 9:30 AM – 2:30 PM if you need confirmation immediately.

Because handling begins within 1–3 business days, a cancellation is most likely to succeed on the day the order is placed. We will always tell you honestly whether the parcel has already gone.

Refunds on cancellation

Cancellation means a complete refund – goods and delivery – inside five business days.

When we cancel

An order may be cancelled by us if stock has gone, a price was shown in error, or the address cannot be verified. A full refund is issued at once.

Changing an order instead

Adding to an order before despatch is usually possible and avoids a second delivery charge. Changing a delivery address is possible until the label is printed. Both are handled by email at care@monacostyle.shop.